Trade.Information

Product Name: Follow up assistance Services

Product Description

Axens’ approach: customer-focused and flexible

Some of our customers ask for specific spot assistance concerning a particular unit’s operation.

Typical tech service needs arise when the operating staff has been renewed or when customers require temporary assistance for special operations or expertise. In cases such as these, an agreement is signed by the customer and Axens for the services of a technologist or task force.

An Axens technologist is then dispatched to the site to evaluate the operation and propose a strategy to recover or improve performance. Other services such as laboratory analyses, hands-on training and studies to improve the operation are organized as needed.Through different kind of agreement, after the unit start-up, or during the unit life, a customized technical service for process operation and optimization can be offered by Axens.

For this purpose, customers and Axens agree on a technical service, which should be preferably initiated just after the start-up completion.

Our principle is to dedicate one member of our group as contact point with the customer, who will interface with the experts in different fields : Reforming, Aromatics, Hydrotreatment, Olefins, Isomerization, Physical separation and others.

Axens proposes through a regular follow-up an optimization of the unit operation. On specific request, additional services can also be provided :

Technical Service Agreement

Customer satisfaction is critical to Axens and operations’ support is the key to attaining this objective. Good product performance and meeting sales guarantees are not sufficient alone.

Inevitably, operating personnel are uncomfortable with changes affecting operations such as: upsets; catalyst regeneration and replacement; and changes in feedstock, product specifications, production goals, and operating staff. In coping with these changes, your resources – manpower, know-how, experience – are often strained. Axens’ Tech Service Agreements (TSAs) are attractive in that they allow you to expand your qualified resources at regular intervals or during spot operations without the need to hire additional permanent staff. The TSA is the best available means to ensure that your plant operates at its peak running potential and maximum profitability.

TSAs keep Axens abreast of your evolving needs through regular feedback and contacts which enable us to adapt and provide tailored technical service accordingly. TSAs can provide the following:

• On-site assistance to unit operating staff;

• Process follow-up with recommendations for operational improvement;

• Analyses of catalyst, feed and effluent streams;

• Development and engineering support (e.g., corrosion, catalyst, chemicals);

• Modeling and comparison of the unit’s performance with that of the best commercial units;

• Know-how updates and improvements from similar plants around the world.

TSAs pay their way through optimized plant on-stream profitability, detection and resolution of potential problems before they happen as well as planned catalyst and adsorbent change-outs and equipment maintenance.


Whether it is to save time, gain time, troubleshoot, ensure the continuity of operations or optimize operations, the Axens’ TSA is one of the most worthwhile investments you can make for your plant.

Company Details

Axens was formed on July 1, 2001 through the merger of IFP's technology licensing division with Procatalyse Catalysts & Adsorbents. Axens is a refining, petrochemical and natural gas market focused company offering market-leading... more