Trade.Information

How to Apply
The company accepts online applications via our website - www.twtelecom.com.

JOB SUMMARY:
This position is responsible for sales and account management to end-user customers, including large business customers and government accounts. Responsible for all sales/account management activities for assigned customers. This includes pre and post-sales activities and day-to-day sales account management.

ESSENTIAL FUNCTIONS:
-Completes account planning for assigned customers, including development of account profiles and account positioning strategy; customer needs analysis; sales opportunity developments; preparation of service improvement plans; and creation of long-range account management strategies.
-Conducts proactive sales activities, including proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements.
-Manages accounts on an on-going basis. This includes frequent service follow-ups, problem solving, and emerging needs identification.
-Negotiates contracts with MIS and Telecommunications Managers in order to achieve revenue growth and retention.
-Expand the market awareness of the company through involvement in trade and commercial organizations.
-Remain knowledgeable and up-to-date on changes in the telecommunications industry through attendance of training, seminars and trade journals.
-Responds to requests from customers for information, support, assistance, joint proposals, pricing, etc. Responds to demand sales requests.
-Supports others within the sales/service team to achieve customer satisfaction.
-Ensure attainment of sales and service objectives.
-Other duties as assigned.

 

Requirements
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:
Demonstrated success in telecommunications sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts. Experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies. College degree preferred.


SKILLS, KNOWLEDGE, & ABILITIES:
Strong interpersonal skills required. Technical skills related to network and transmission design and local access services. Requires product knowledge of both switches and dedicated services, and associated end-user and carrier applications. Operational understanding of telecommunications ordering, provisioning, and billing processes. Working knowledge of general marketing principle tools and processes. Must possess skills necessary for decision making and customer retention.


PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Will be traveling to clients. Must be able to drive company vehicle. Must be able to communicate verbally, written, face-to-face and over the phone with customers and co-workers. Must have the ability to access any type of customer facility. May be sitting for long periods of time. Will be typing and reading on a computer.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Closing Statement
Thank you for applying.