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Eventus Group Technology Resources is a new class of business partner that focuses on understanding the dynamic requirements of today’s ever-changing economy and enabling its clients to realize their strategic and project-specific staffing goals. Eventus Group’s core business is delivering tailored technical management consulting and staffing services to meet the challenging needs of its clients. With proven success in mid-market and Fortune 500 organizations in various verticals, Eventus Group leverages its I/T recruiting expertise, business awareness, and service delivery framework to provide strategic and tactical solutions that achieve optimum performance, exceed client expectations, and deliver real business value.

We are actively seeking a: Telecommunications Administrator

Candidate will have excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. The Administrator should have a strong technical understanding of various hardware, software, networking, and telecom experience.

Job Responsibilities:

• Installing, configuring, maintaining, supporting, and optimizing all telecommunications systems and services including voicemail, PBX communications systems, and IVR’s in a SIP environment
• Genesys experience preferred
• Provides MAC (moves, adds, changes) support for corporate and call center environments on an Inter-tel Axxess 5000 PBX system and a Genesys Voice Platform
• Analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support users need where required
• Provide extra degree of support to call center for special requests, research, and training
• Troubleshoot with system vendors and network carriers as needed
• Maintain IVR and Digital Voice Recording system
• Create and maintain documentation, including call flow and network diagrams
• Taking initial telephone or e-mail inquires and troubleshooting and managing telecommunication problems that can be resolved expediently to minimize user downtime
• Installing and configuring application and operating system software and upgrades
• Installing, configuring, and maintaining voice and data equipment.
• Capacity planning for future growth of call center environment
• Analyzing and identifying trends in issue reporting and devising preventative solutions
• Performing system backups and recovery

Requirements:

• Minimum five years telecom experience
• Genesys GVP experience required
• Strong call center support experience
• Excellent IVR support and troubleshooting experience
• Strong knowledge of voice platform configurations and call flows
• Excellent communications and organizational skills
• VoIP experience required
• IVR experience required
• 4-year Degree or equivalent work related experience