Description
Engineering the flow of and managing business critical communication is our business at Pitney Bowes. With decades of experience, we have breadth and depth that no one can match. We are the leading company that provides innovative global, integrated mail, messaging, and document management solutions for organizations of all sizes.
| Job Name |
Field System Customer Service Representative |
| Company Name |
Pitney Bowes |
| Job Category |
Engineering/Architecture |
| Location |
Columbus, OH |
| Position Type |
Full-Time, Employee |
| Salary |
Unspecified |
| Experience |
2-5 Years Experience |
| Desired Education Level |
Bachelor of Science |
| Date Posted |
June 8, 2007 |
Major Duties:
- Proactively schedule and perform preventative maintenance
- Trouble-shoot customer reported problems
- Proactively monitor, schedule, and prioritize tasks to maximize customer
satisfaction
- Work in a high performance team environment
- Build and help strengthen strong customer relationships
- Plan and perform equipment upgrades and new installations
Pitney Bowes offers a competitive salary and excellent benefits including
Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.
Hourly rate is commensurate with experience.
Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in
the workplace. Women and minorities are encouraged to apply
Qualifications
Pitney Bowes is looking for candidates who with the following qualifications:
Key Skills:
- 3-5 years experience trouble-shooting and repairing complex mechanical
equipment
- 3-5 years experience using electronic trouble-shooting equipment
- 3-5 years proven technical knowledge with computer hardware, Windows NT,
and networking
- 3-5 years proven experience in building and enhancing Customer
relationships
- 2 years management and leadership experience of other technical personnel
- Swing arm inserter experience a plus
- Self-motivated with the ability to produce quality results
- Strong communications (written and verbal) and customer relations skills
- Highly developed interpersonal skills and telephone skills are required
- Positive attitude and commitment to excellence
- Strong team skills
- Strong planning, scheduling, and prioritization skills
Requirements:
- Be A+ certified or become A+ certified within 6 months of employment
- Be able to understand electronics and troubleshoot to a component level
using test equipment
- Excellent customer service skills
- Must be able to lift 40lbs. of tools
- Candidate should live in the designated area - No Relocation provided
- Drug/Criminal/Driving background checks required
- Must have valid Drivers license and clean driving record
Apply Online at:
Pitney Bowes
Category: Hardware Engineering Country: United States
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