Trade.Information

Scope of Responsibilities/Expectations :
The Product Support Engineer will implement program goals and participate as a critical member of various Product Development teams to develop processes from initial concept definition through full repair cycle in order to enhance overall product serviceability and reliability. The PSE will insure that all departments within the Global Services Division are ready to support new products upon release. An individual in this position will be responsible for multiple, large, complex projects from initial concept through manufacture and repair; plans and manages engineering activities, working closely with other disciplines throughout the corporation. The work scope will include management of capital and product development budgets and significant impact to corporate profitability and sales goals.

Key Objectives/Activities: • Provide serviceability recommendations to design engineering. • Provide technical recommendations during product lifecycle events. • Implementation of Symbol's Product Life Cycle Management (PLM) and conduct periodic project phase transfer reviews. • Complete service delivery readiness checklist. • Reporting program status to Symbol management. • Definition of product requirements, cost, capital, & fixture requirements. • Objective evaluation of product viability and assessment of risk. • Conduct negotiations and discussions involving internal associates and external suppliers. • Complete cost analysis for product serviceability. • Document service delivery process (Depot, Call center & On-site). • Create and distribute service delivery plans to all GSD Operations Management. • Implement Engineering Change Notices and Field Flashes worldwide. • Compile Mean Time Between Returns (MTBR) analysis and feedback. • SPR reviews.^^

Specific Knowledge/Skills :
Required Skills: Typically requires a Bachelors of Science degree in an Engineering discipline with a Master of Science in Engineering or Master's degree in Business preferred. • 7 to 10 years of engineering experience required. • Thorough technical understanding and in-depth knowledge of products and processes, as well as state-of-the-art design, assembly, & reverse logistic techniques. Experience in Project Management and working on cross-functional teams is preferred. The ideal candidate for this position has balanced experience in both Engineering and Project Management.