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Date: 02 December 2008
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Technical Support Engineer: Orlando, FL
Category:

Description

Regional responsibility will be either Latin America or the Houston/Dallas Districts. Skills: (1) Requires effective communication skills. (2) Must be independent and capable of time management. (3) Must have the ability to adapt for each customer. (4) Must have a willingness to travel. Requirements: (1) Establish and maintain customer contacts as well as create and provide statistical evaluations of the Global FACTS (gFACTS) data including the creation of charts, graphs and other analysis as required.

 

Job Name Technical Support Engineer
Company Name Siemens Power Generation
Job Category Engineering/Architecture; Technology
Location Orlando, FL
Position Type Full-Time, Employee
Salary Unspecified
Experience 5-10 Years Experience
Desired Education Level Bachelors Degree or equivalent experience
Date Posted April 4, 2007

 

 

Job Description:

This position will be in either Houston or Orlando.  Provide customer with various reports on the collected data. (2) Make presentations to customers to convince them to work with Siemens on the date collection process and gFACTS capabilities. Train customers on recording operational data in a Siemens format. Develop alternative processes for customers that do not actively report their data. (3) Research and interpret unit outage records and customer reported data to determine correct parts configuration and reporting classifications according to industry and Siemens standards. Develop techniques and new processes to ensure strict adherence to IEEE standards and multiple Service Bulletins. Audit the work of the data technicians to ensure the highest data integrity. (4) Contact internal departments and district offices to gather configurations and change information. Represent the Fleet Data and Statistics department in meetings with LTP, TSM, Marketing and Engineering concerning policies and priorities. Represent the department in customer meetings and User Group meetings


Education: Typically BS/BA in related discipline or advanced degree. Certification may be required in some areas.


Experience: Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organizations business practices and issues. Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.

 

 

 

EDUCATION REQUIRED:

     Bachelors Degree or equivalent experience

 

Please send your resume to:
Siemens Power Generation

Orlando, FL

Country: United States

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